Store Policy
Shipping Policy
The price of Product(s) is as quoted on the Website changes from time to time. Prices include GST but exclude delivery costs, which will be automatically added to the Product(s) price when you view the items in your shopping basket and have selected your chosen delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
The Website contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed on the Website may be incorrectly priced or not available. We will normally verify prices and availability as part of our dispatch procedure so that, where the correct price is less than our stated price, we will charge you the lower amount. If an Product’s correct price is higher than the price stated on the Website, we will either contact you for instructions before dispatching the Product or reject your order and notify you of the rejection. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Product(s) delivered to you.
Payment for all orders must be made by credit, debit card, net banking on the checkout page. We accept payment by most major credit and debit cards, including American Express, Visa, MasterCard, RuPay.
You should be aware that online payment transactions are subject to validation checks by your card issuer. We are not responsible if your card issuer declines to authorize payment for any reason.
We carry out a standard pre-authorization check on your payment card at the time you place an order, and Product(s) will not be dispatched until payment for the full costs of the order has been authorized. Your card issuer may charge you an online handling fee or processing fee.
Payments to orders can be made online or cash on delivery, we rely on third party payment gateways to capture the payment on behalf of us, we will usually accept Credit Cards, Debit Cars, Net Banking and some wallets, it subject to change time to time depending upon payment gateway providers availability. You should also aware that payment capturing is subject to validation, we will dispatch orders only after payment validation. After Validation Order Shipped T + Up To 2 Days
| Shipping option | Estimated delivery time | Price |
| Within kota | Very Next Business Day | Free |
| Within Rajasthan | 2 to 3 business days | Weight Based Shipping |
| Other State of India | 4 to 7 business days | Weight Based Shipping |
For cash on delivery orders, a courier partner will collect cash/card swiped at the time of delivery (Card swiping is subject to particular partners offers and availability), currently cash on delivery available for orders of cart value minimum of Rs.499 and Maximum of Rs.14999. Cash on Delivery also restricted for certain pin codes. please check your eligibility at product details page.
Registered Address:
Petshala
Geeta Bhawan Road Purani Sabji Mandi, Kota
Rajasthan – 324006
GST Number – 08EPBPP3753P1Z6
E-Mail – contact@petshala.in
Phone – +91-8619152463
Return Policy
Cancellation
We only allow cancellation if the product is not taken to production yet. However orders placed during the COVID-19 Period, cannot be cancelled.
If the order is shipped out, we will unfortunately not be able to cancel your order.
Refund
If you have received the product in a damaged, broken, defective or not usable condition, you can contact our customer support via email at contact@petshala.in or on call on +918619152463 . You will have to email us proof of the product condition in the form of images or videos.
Once approved, the product will be replaced for free. Our products are customized on order, and the replacement will be shipped in 1-3 days and Replacement Product Will Be Delivered 4-7 Business Days .
Return
We only accept return if you have received the product in a damaged, broken, defective or not usable condition. Once approved, we will send the replacement of the same product in 1-3 days.
If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.
Privacy Policy
1. Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
2. How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3. Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at..
4. Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
5. Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
7. Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact by mail or phone using the details provided below:
Send us a message
Petshala™
Geeta Bhawan Road Purani Sabji Mandi, Kota
Rajasthan – 324006
E-Mail – petshala.in@gmail.com
Phone – +91-8619152463
Term And Conditions
Please read these conditions carefully before visiting or shopping on the Website.
OVERVIEW
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 7 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
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